✧ premium submarine welcome guide ✧
everything new patreon subscribers need to know to make the most out of their premium BFTB content
*Most recent update: 1/8/24*
If you’ve just signed up on Patreon as a Premium Submarine, you’re in the right place. Let’s get you up and running, my emotional deep diver.
This article will help you with:
❥ Adding BFTB Premium content to your favorite podcast player
❥ Detailing which podcast players are compatible with BFTB premium content and which aren’t [heads up, Spotify does NOT work]
❥ Detailed steps on how to resolve common errors accessing your content
❥ How to contact the BFTB team with questions if you’re stumped [email help@backfromtheborderline.com]
All right, let’s get into it.
Adding premium content to your podcast app
First things first, you’ll want to find your Patreon podcast link.
Up until this point, you’ve likely been listening to all your BFTB episodes on your favorite podcast app, with new episodes popping up like magic every Tuesday.
Just because you’ve signed up on Patreon doesn’t mean that you have to give up listening on the app of your choice.
You can certainly choose to listen directly via the Patreon app. However, the app is notoriously buggy, and I strongly suggest moving the premium content over to your podcast player.
How to listen to Patreon-exclusive BFTB content on your favorite podcast app
Step 1) Download the Patreon app and sign into your account (click here to download the app on Android and here for iOS.)
Step 2) Once signed in, click MEMBERSHIP, then click GET AUDIO RSS LINK.
Step 3) From here, you’ll want to select the podcast player you’re using. For this example, let’s say we want to add the Premium Submarine content to Apple Podcasts. Go ahead and click OPEN IN APPLE PODCASTS.
Step 4) Next, your Apple Podcasts app will automatically open. You will see a pop-up message that says FOLLOW A SHOW BY URL. To add the private BFTB feed to Apple Podcasts, click FOLLOW.
Step 5) You should now see a brand-new podcast feed appear in your list of available content. It will be labeled “Back from the Borderline Premium.” I’ve recorded a little welcome message for you, and you’ll hear that begin to play automatically.
Voila! You did it. Just one more step.
Don’t forget to unfollow the public BFTB feed
Step 6) To make sure you don’t receive multiple notifications when new episodes are released, you’ll want to UNFOLLOW the free BFTB podcast feed that you previously listened on.
To do this, find the “back from the borderline” free feed in your list of content on Apple Podcasts (the one with the podcast artwork with the butterfly and acorn), click the little check mark in the upper right-hand corner of the screen, then click UNFOLLOW SHOW.
Don’t worry. You won’t miss out on anything by unfollowing the free feed. You’ll now be getting all the content in your shiny new Premium feed.
You’ll now begin to receive full-length episodes every Tuesday just as you did before (I sometimes even release episodes a few days early for my Patrons.)
My voice notes will also appear directly in the BFTB Premium feed (for those who signed up for the $13/month ULTRA Premium Submarine tier.)
But what if I don’t listen on Apple Podcasts?
No problem. You can add your BFTB Premium feed link to up to 20 different podcast player apps.
However, only certain podcast players currently support private podcast feeds.
Below, you’ll find a list of apps that work and a list of those that don’t. If the app you currently use happens to be incompatible, you can download one of the compatible ones and start listening there.
Incompatible podcast players (these don’t work)
There are a few reasons why an app might be incompatible. Some won’t allow listeners to add their BFTB Premium feed because the app doesn’t support authentication on podcasts. Some apps (*cough , SPOTIFY, cough*) found that they couldn’t make a quick buck off private feeds, so they decided to block them.
Anywho, these apps are a no-go:
DoublePod
PodBean
Podcast App
PodcastHD
PodcastOne
Podomatic
TuneIn Radio
Stitcher
Castbox
Amazon Music
Spotify [extremely annoying, I know 💀]
Why, Spotify? Whyyyy?
Yes. You read that right. Spotify does not currently support private RSS feeds. Many of my listeners listen via Spotify, and the fact that they don’t support these feeds is a major point of contention for podcast creators and listeners alike.
Long story short: Spotify found out they can’t make money off private feeds, so they blocked them. But I guess that’s business, baby. But still: boooooooooo. 👎
Now for the good news.
Compatible podcast players
Apps with a [*] next to them require you to create an account to import your private podcast feed.
For iOs:
Apple Podcasts
Castro (Visit this article on how to add your private RSS feed to your Castro app)
Downcast (click here for instructions)
OverCast (click here for instructions)
Pocket Casts* (click here for instructions)
Swoot
Google Podcasts (click here and scroll down for instructions)
For Android:
Beyond Pod (click here for instructions)
Dog Catcher*
Player FM*
Pocket Casts*
Podcast Addict*
PodcastGuru*
Podcast Republic*
Podcasts Tracker*
Podcasty
PodKicker
Swoot
Google Podcasts
What if I want to listen using the Patreon app?
You can choose to keep the Patreon app on your phone to engage with the community and leave comments on episodes if you’d like. You will also receive emails from Patreon each time I post new content.
If you’d rather not receive these notifications, click here for instructions on managing Patreon email alerts.
Having issues accessing the content? Here are some common BFTB Premium feed link errors and how to resolve them.
If new BFTB episodes are no longer appearing or updating in your “Back from the Borderline Premium” feed within your podcast app.
Try the below steps:
Uninstall and reinstall your podcast app.
Unsubscribe and resubscribe using the same custom RSS link that appears in your My membership section of the creator’s page.
Refresh the feed on your podcast app. Many apps utilize the pull-down feature to refresh the feed, or provide a button to refresh.
If you receive this error message: “URL/server cannot be found”
The most common cause for this error is that the private podcast link was mistyped or miscopied. This means the URL may include a typo or missing character. Try copying and pasting the link into your podcast player again, taking care that the link appears without any additional or missing characters.
Where can I find my private BFTB podcast link?
Sign into the Patreon app on your mobile device, then click MEMBERSHIP. Next, click COPY LINK.
I’m not seeing my private BFTB podcast link under the Membership tab
Here are a few things to try:
· Refreshing the page
· Clearing your cache (instructions for Android here, and iOs here)
· Try logging in on a computer using an incognito/private browsing tab
I listen directly on the Patreon app and am having issues
Here are some general troubleshooting steps you can take to resolve the most common issues with the Patreon app:
Power off and then restart your phone
Log out of your account on the Patreon app
Uninstall and then reinstall the Patreon app
Log back into the Patreon app
Check for and install any software updates available for your device.
If you're in an area with lower reception, try connecting to WiFi, which could result in some improvement
You’re now ready to begin exploring the hundreds of hours of bonus content that has just opened up to you.
Not sure where to begin? A great next step is to click here to browse a list of BFTB archive episodes and extras.
Still lost and confused? Reach out to my team.
Hey, you’re paying for a thing. You deserve to get access to it. Don’t hesitate to reach out for help.
For assistance, please email help@backfromtheborderline.com detailing your issue.
Providing thorough information enables us to resolve it more efficiently. As our team is small, with just one person handling submarine email requests, we appreciate your patience for any response delays. Rest assured, we are committed to assisting you as promptly as possible.
Ta-ta for now, and happy deep diving, my newly minted Premium Submarine.
𓆩ᥫ᭡𓆪 Molls
FREQUENTLY ASKED PREMIUM SUBMARINE QUESTIONS
Below you’ll find the most commonly asked questions I receive from Premium Submarines. Click the corresponding link to navigate to the relevant support article.
■ SIGN UP TO BECOME A PREMIUM SUBMARINE
■ WHY CAN’T I ACCESS ADDITIONAL PATREON CONTENT?
■ SUBMIT A PATREON SUPPORT TICKET
■ CANCEL YOUR PATREON MEMBERSHIP
■ DOWNLOAD THE PATREON APP
■ RETRY A DECLINED PATREON PAYMENT
■ UPDATE YOUR PATREON PAYMENT METHOD
■ LIST OF COMPATIBLE PODCAST APPS FOR BFTB BONUS CONTENT
■ ADDING BFTB BONUS CONTENT TO YOUR PODCAST APP
■ HOW PATREON MEMBERSHIP BILLING WORKS
■ WHY WAS I CHARGED AFTER CANCELING MY BFTB MEMBERSHIP?
■ WHY HAVEN’T I BEEN CHARGED FOR MY MEMBERSHIP YET?
■ WHY DO I HAVE A PENDING CHARGE FOR MY MEMBERSHIP?
■ HOW DO I REQUEST A REFUND FOR MY MEMBERSHIP?
■ WHERE DO I FIND MY BILLING HISTORY FOR MY MEMBERSHIP?